Privacy Policy for Builder Pipeline
Effective Date: November 1, 2025 Last Updated: October 31, 2025
This Privacy Policy describes how Builder Pipeline (“Company,” “we,” “us,” or “our”), an e-commerce website brokering the sale of commercial building materials between suppliers/distributors and installers, collects, uses, and discloses your information when you use our website, mobile application, and services (collectively, the “Service”).
By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
We collect several types of information from and about users of our Service, including:
A. Personal Identification Information (Directly Provided by You)
This is information that can be used to contact or identify you. It is collected when you register, place an order, or communicate with us.
- For Suppliers/Distributors:
- Company Name, Contact Name, Email Address, Phone Number, Mailing Address, Business License/Verification Details.
- Financial Information (e.g., bank account details for payouts, payment processing information).
- For Installers/Buyers:
- Company Name, Contact Name, Email Address, Phone Number, Shipping/Billing Address.
- Payment Information (e.g., credit card details, processed by our third-party payment processor).
- For All Users:
- Login Credentials (username and password).
- Communications and customer service records.
B. Transactional Information
This relates to the brokered sales facilitated through our platform.
- Details about the products listed, ordered, and purchased (e.g., material type, quantity, price).
- Order fulfillment details, including shipping and delivery information.
- Invoices and transaction history.
C. Usage Data and Device Information (Automatically Collected)
When you access the Service, we automatically collect certain information about your device and activity.
- Log Data: IP address, browser type, referring/exit pages, operating system, date/time stamps.
- Usage Data: Pages viewed, time spent on pages, links clicked, and other activities on the Service.
- Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to track activity on our Service and hold certain information. (See Section 5).
2. How We Use Your Information
We use the collected information for various purposes, primarily to facilitate the brokerage service and operate our business:
- To Provide and Manage the Service: To process your transactions, manage your accounts, and provide you with access to the platform.
- To Facilitate the Brokerage: To share necessary contact and order information between the Supplier/Distributor and the Installer/Buyer to complete a sale, including shipping and billing.
- To Communicate: To send transactional emails (order confirmations, shipping updates, etc.), service updates, and respond to your inquiries.
- To Improve Our Platform: To analyze usage patterns, troubleshoot problems, and improve the user experience and functionality of our Service.
- Security and Fraud Prevention: To screen for potential fraud and to protect the security and integrity of our Service and users.
- Legal Compliance: To comply with legal obligations, enforce our Terms and Conditions, and protect our rights.
3. Disclosure and Sharing of Your Information
We may disclose or share your personal information in the following circumstances:
- Between Brokerage Parties: To facilitate a transaction, we must share relevant contact, shipping, and order details between the corresponding Supplier/Distributor and Installer/Buyer.
- With Third-Party Service Providers: We share information with vendors, consultants, and other third-party providers who perform services for us or on our behalf, such as payment processing, data analysis, hosting services, and customer service.
- For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Business Transfers: In connection with a merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
- With Your Consent: We may disclose your personal information for any other purpose with your explicit consent.
4. Third-Party Payment Processor
All payment transactions are handled by a dedicated third-party payment processor. We do not store your full payment card details on our servers. The processor is responsible for the security and integrity of your payment information. We recommend you review the processor’s privacy policy, which will govern their use of your personal information.
That’s a very important detail for a business like yours that deals with physical goods. Integrating third-party freight services means handling and sharing a specific set of operational data.
Here is the revised Privacy Policy structure, incorporating the new Section 5 for Third-Party Freight Integration and adjusting the numbering for the subsequent sections.
5. Third-Party Freight and Logistics Integration (New)
To complete the sale and ensure delivery of commercial building materials, we utilize and integrate with third-party logistics and freight carrier services. By using our Service, you agree that we may share the following necessary data with these partners:
- Shipping and Delivery Details: We share the Installer/Buyer’s shipping address, contact name, and phone number with our integrated freight partners to schedule and coordinate the delivery of materials ordered from the Supplier/Distributor.
- Order and Material Specifications: Information concerning the type, weight, and quantity of materials being shipped is shared to obtain accurate quotes, book freight, and ensure appropriate transport handling.
- Tracking and Status Updates: We share data necessary to generate tracking numbers and provide real-time status updates on the shipment to both the Supplier/Distributor and the Installer/Buyer.
These freight and logistics providers operate under their own privacy policies. We encourage you to review their specific policies to understand how they process and protect your information.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our Service and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
7. Data Security
We implement commercially reasonable technical and organizational security measures designed to protect your personal information from unauthorized access, use, alteration, and disclosure. However, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, while we strive to use acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
8. Your Data Protection Rights
Depending on your location, you may have rights regarding your personal data, including:
- The right to access: You have the right to request copies of your personal data.
- The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure (“Right to be Forgotten”): You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
To exercise any of these rights, please contact us using the details below.
9. Children’s Privacy
Our Service is not directed to individuals under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us.
10. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. You are advised to review this Privacy Policy periodically for any changes.
- Contact Us
If you have any questions about this Privacy Policy, please contact us:
- By email: privacy@builderpipeline.com
By mail: Builder Pipeline 1142 W. Madison St. Suite 202 Chicago, IL 60607